Frequently asked questions (FAQ)

 1. I am a CALA member. How do I get the discount on the training courses?

After you select your courses, go to the checkout cart. Enter your CALA membership number in the Discount field. Your discount will be applied to your full order.

The membership discount applies to CALA Institutional Members only.

2. I used my CALA membership number in the Discount field, but it was rejected. Why am I not getting the discount?

If your laboratory is a CALA Institutional Member, contact training@cala.ca or phone 613-233-5300 x221, so we can address the issue.

3. I want to pay by invoice. Is that option available?

You can arrange to pay by invoice by contacting training@cala.ca or calling 613-233-5300 x221. Please note that CALA has a prepayment policy.

4. I am purchasing a course for someone in the laboratory. How do I make the purchase?

Whenever possible, complete the customer information using the name and contact information of the person attending the course. The information in the customer information fields is used to immediately either create an account in the CALA Training Portal or to add the course to an existing account.

If you need to have the receipt in your name instead of the participants (e.g. registering from the purchasing department) then provide the name and email address of the participant in the notes field at the checkout, and CALA Training will update the CALA Training Portal so the participant can access their course.

5. What is CALA's cancellation policy?

Course enrollments may be cancelled up to two weeks prior to the scheduled course. Notification must be provided by email to training@cala.ca. CALA Training allows laboratories to substitute attendees in the event that the original registrant is unable to attend.

Please note this policy applies to public courses. For details on on-site or private course cancellation see: On-site and Private Group Training Policies.

6. Do you offer group discounts?

Yes. If you register three or more people to the same course, you are eligible for a 10% discount. Contact training@cala.ca or call 613-233-5300 x221 to register your group and receive the discount.

For larger groups of 5 people or more, we recommend having a dedicated training course for your group. The rates for dedicated training are the most economical choice for training. Your group can contain people from multiple sites or organizations. Contact training@cala.ca for more details. 

7. Is there a suggested set of courses or a training path?

 Yes. We have a list of recommended courses by role. Click here to see the CALA Training Path.

8. I have registered for a course, but I have lost my login details. How do I get these?

CALA's Training System can be found at cala.learnupon.com. Your username is your email account. If you do not recall your password, click on the Forgot My Password link and you can reset it. If you are still having difficulties, contact training@cala.ca or call us at 613-233-5300 x221 for assistance. 

9. Are CALA courses available through other vendors?

No. Currently no other vendors or laboratories are authorized to deliver CALA courses or to use the content from CALA courses.

In particular, CALA no longer does business with ScholarLab. ScholarLab is advertising and selling courses under the CALA logo. These courses are out of date and they are promoting CALA’s intellectual property without permission. 

10. What is Virtual Training and how does it work?

Virtual training is live training that is done over the Internet. There is a facilitator who presents the material, answers your questions, engages the group in discussions, assigns exercises, and assesses your progress in the course. The participants in the course can attend from across Canada, or even from across the ocean.

Please note that in order to attend virtual training, every participant needs to pay. This is the same as attending a classroom course, but done over the internet.

 If you have additional questions, contact training@cala.ca or call 613-233-5300 x221.