News — Cause Analysis

The results of your latest root cause analysis are in. The root cause -- the analyst didn't understand the method. Recommended action - retrain the analyst on the method. Does this sound familiar? When the results of a cause investigation points to an individual, you are not really getting to the true root cause. Instead of improving the system, you are laying blame on an individual. When the cause is pointing to someone who is not doing the job properly we have a bit more work to do. Why is that analyst doing the testing when they don't fully understand the...