Webinar recording - Effective Complaint Management

Member price: $85
Non-member price: $100

Complaints are a fact of life in all laboratories that provide services to clients. Even laboratories with internal customers receive complaints. Your laboratory will benefit from having an effective complaint management process that ensures complaints are appropriately addressed.

An effective complaint process builds customer trust and serves to improve your laboratory’s practices. An effective complaint management process is also required to meet the requirements of clause 7.9 in ISO/IEC 17025.

Your purchase of a webinar recording gives you and your laboratory access to the recording for 30 days.