Webinar recording - The Complaint Process under ISO/IEC 17025:2017

Member price: $85
Non-member price: $100

Client satisfaction is an important outcome for accredited laboratories alongside the validity of test results. A robust complaint process ensures this important element of client service is adequately addressed in the accredited laboratory.  

In this webinar, we will explore ISO/IEC 17025 requirements for the handling of client complaints. 

Your purchase of a webinar recording gives you and your laboratory access to the recording for 30 days.