Webinar recording - Customer Service Requirements in ISO/IEC 17025

Webinar recording - Customer Service Requirements in ISO/IEC 17025

  • $100.00


Member price: $85
Non-member price: $100

Are you aware of all the customer services requirements in ISO/IEC 17025? The standard includes providing service to your customers in several ways. Note: The term ‘customers’ includes internal customers. This webinar will cover the following:

  • Getting feedback from your customers
  • Handling customer complaints (including training your staff to recognize complaints)
  • Communication processes
  • Tying your complaint system into your non-conformance system
  • Accommodating customer needs
Your purchase of a webinar recording gives you and your laboratory access to the recording for 30 days.